Exclude Guide From Login Page

Is there a way to create an exclude list of pages for guides? The use case is to have the guide show on all pages except the login page.

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Comments

19 comments
  • Official comment

    At long last, this feature was released recently. Click here to find the support article with more detailed instructions.

  • there isn't a guide blocklist per se. But there is a Page Location option. Furthermore, If the guide Element Location is set to something that isn't on the login page you should not see them on the login page at all. I suppose I'm curious as to what guides you're experiencing this with? How is the Location tab set up for those guides?

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  • I have the guide for site wide, I don't want the guide to only show on one page, I want the guide to show on all pages EXCEPT one page.

    Sounds like if there is an element that is on all pages except that one page I can target that element and get the same effect.

    I appreciate the response!

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  • You can also use this delay guide display option and assume it takes them x amount of seconds to log into the app then display the guide: https://github.com/pendo-io/snippets/blob/master/guides/delayGuide/delayGuideDisplay/delayGuideDisplay.js

    but I would probably tag the main homepage after logging in, then display the message to them after login immediately and only on main homepage. i don't know your use case, it may differ wildly from my imagination - hopefully one of those options helps you out! :) 

     

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  • Just commenting to agree with the original post, I'd really like to be able to do this too. We don't really have a main homepage, it depends which module you've gone into the app to use. It would be great to have the option to display a guide sitewide except on the login page.

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  • Hi Sally Danby and brandon,

    You can use this snippet to exclude ALL guides from a single page: https://developers.pendo.io/docs/?bash#options (CTL+F for disableGuides)

    Let the Community know if this works for you!

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  • How does one leverage Agent API 'snippets'? I take it this isn't something done via the Visual Designer Code Block? Howard Lio

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  • brandon correct, this cannot be done in the visual designer, your dev team would need to update the snippet for that page and set:

    disableGuides is true

     

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  • Thank you Angus Yang and Howard Lio! :) 

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  • Hi Howard Lio thankyou for the update. Would this have the same outcome as taking the snippet off the login page? The reason I didn't do that so far is because we might occasionally need to put a note on that page - and I'm not keen to lose that ability.

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  • No this is not like removing the snippet. If you disable the guide, you'd be able to still track usage data on the page. 
     
    We have heard the request for the ability to exclude pages from a guide, understanding that the current options of “Site-wide” vs “One Page”may not be enough. Here’s an existing feature request to follow and upvote if you want to see this improved: https://pendo-feedback.pendo.io/app/#/case/71567
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  • Being able to exclude a guide from showing on specific page or pages is definitely a required feature and has tripped me up multiple times since I started using Pendo a few months ago. 

    It's the login page use case for me too generally. I don't want most guides to show up on the login page, but I don't want to completely disable my ability to show guides on the login page. Ideally I'd like to be able to set it in two ways - either show on every page except X, Y, Z, or only show on X,Y,Z pages. One page or all pages is too simplistic. 

    I will add my vote to that feedback as soon as I can figure out my login for that site which seems to be different to my Pendo login. 

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  • Has anything changed as far as being able to exclude a guide from a specific page or pages? (I would vote for this feature but I can't figure out my login for the link either.)

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  • Does this apply to the Resource Center as well? I don't ours showing on the login page.

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  • Has this been implemented?? We also have issues with guides showing up on the login page that we would like to exclude. Additionally, we need to be able to remove the Resource Center button from a handful of our pages in the application that are centered around mapping.

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  • Evie Linger you can add excluderules to pages now! Just navigate to the page details and you can add the login url

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  • Yes! In the designer while tagging pages, you can exclude excludes certain rules:

    For us, we use our page tag "Main Pages, excludes login" for all guides (including the Resource Center).

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  • Erica Akroyd I still don't understand how this feature actually works even after reading the comments here and this support article.

    If I don't want the Resource center to appear on the login page, what would I do? Add an exclude rule on the login page for the Resource Center? But then what syntax am I using to exclude the module?

    If I want to make sure my NPS guide doesn't appear right at the login page, how do I make sure it appears everywhere but that page? Also, how do I even know when and where the NPS guide is launching? 

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  • Second to what Westin said. Erica AkroydAngus Yang

    How can we achieve our goal of blocking the RC from appearing on certain pages using this exclude rule? I am also having no luck.

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