Exclude Guide From Login Page

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11 comments

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    brandon

    there isn't a guide blocklist per se. But there is a Page Location option. Furthermore, If the guide Element Location is set to something that isn't on the login page you should not see them on the login page at all. I suppose I'm curious as to what guides you're experiencing this with? How is the Location tab set up for those guides?

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    Jacob Carter

    I have the guide for site wide, I don't want the guide to only show on one page, I want the guide to show on all pages EXCEPT one page.

    Sounds like if there is an element that is on all pages except that one page I can target that element and get the same effect.

    I appreciate the response!

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    brandon

    You can also use this delay guide display option and assume it takes them x amount of seconds to log into the app then display the guide: https://github.com/pendo-io/snippets/blob/master/guides/delayGuide/delayGuideDisplay/delayGuideDisplay.js

    but I would probably tag the main homepage after logging in, then display the message to them after login immediately and only on main homepage. i don't know your use case, it may differ wildly from my imagination - hopefully one of those options helps you out! :) 

     

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    Sally Danby

    Just commenting to agree with the original post, I'd really like to be able to do this too. We don't really have a main homepage, it depends which module you've gone into the app to use. It would be great to have the option to display a guide sitewide except on the login page.

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    Howard Lio

    Hi Sally Danby and brandon,

    You can use this snippet to exclude ALL guides from a single page: https://developers.pendo.io/docs/?bash#options (CTL+F for disableGuides)

    Let the Community know if this works for you!

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    brandon

    How does one leverage Agent API 'snippets'? I take it this isn't something done via the Visual Designer Code Block? Howard Lio

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    Angus Yang

    brandon correct, this cannot be done in the visual designer, your dev team would need to update the snippet for that page and set:

    disableGuides is true

     

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    brandon

    Thank you Angus Yang and Howard Lio! :) 

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    Sally Danby

    Hi Howard Lio thankyou for the update. Would this have the same outcome as taking the snippet off the login page? The reason I didn't do that so far is because we might occasionally need to put a note on that page - and I'm not keen to lose that ability.

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    Howard Lio
    No this is not like removing the snippet. If you disable the guide, you'd be able to still track usage data on the page. 
     
    We have heard the request for the ability to exclude pages from a guide, understanding that the current options of “Site-wide” vs “One Page”may not be enough. Here’s an existing feature request to follow and upvote if you want to see this improved: https://pendo-feedback.pendo.io/app/#/case/71567
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    Miles Hipkin

    Being able to exclude a guide from showing on specific page or pages is definitely a required feature and has tripped me up multiple times since I started using Pendo a few months ago. 

    It's the login page use case for me too generally. I don't want most guides to show up on the login page, but I don't want to completely disable my ability to show guides on the login page. Ideally I'd like to be able to set it in two ways - either show on every page except X, Y, Z, or only show on X,Y,Z pages. One page or all pages is too simplistic. 

    I will add my vote to that feedback as soon as I can figure out my login for that site which seems to be different to my Pendo login. 

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