We have integrated the Pendo to our Single Page Application. We have gathered the required information that needs to be sent to pendo and sending it. You can see the logs of the same below:
But the issue we were facing is, the Visitor ID and Account ID both are reflecting in the dashboard, but there is no link between those two. For example in the below screenshots, I have made a call to Pendo with Google as a client and later Nestle as a client. You can see the corresponding meta data (Visitor and Account information) in the debugger window. Everything seems fine from our end.
Now, if I search for the Account ID of Nestle in the Pendo dashboards, it was showing up clearly. But the issue is, in its visitors section its not showing the Visitor ID that was sent to it along with the meta data.
In the same way, vice versa is also an issue. If I search for Visitor ID separately, I can able to see its entry in the visitors section in Pendo. But, the corresponding Account that it was linked to is missing. It was showing as no Account ID.
So, the gist of the problem was, we are sending the required data to Pendo from our Single Page Application (Angular). Even the data is reflecting in the dashboards as I mentioned. But, the actual tracking is not happening. Also, there is no link between the account and the visitor in the dashboard. I have even waited for few hours thinking that it will reflect, but that’s not happened.
Hope you got my issue.
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