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NPS intervals combined with segment

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Eric Miller

If we have our NPS interval set to 90 days, but have some segment rules that might preclude a user from seeing the NPS guide (even if the 90 day interval has passed). For example we might have a rule that the user has not seen another specific guide within 30 days. Will that user become eligible to see the NPS guide whenever they do come to fit the segment rules in the future, or do they have to wait another 90 days to be considered for eligibility in the NPS segment?

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    Angus Yang

    Hey Eric,

    Hope this example helps:

    1. Has the user seen NPS1 within 30 days?

    • If yes, they don’t qualify.
    • If not, move them to the next step.

    2. Has the user seen/answered the NPS2 survey within last 90 days?

    • If yes, they don’t qualify.
    • If not, move them to the next step.
    In your example, the user starts at step 4.
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    Rachel Usnik

    Angus Yang can you please clarify here, I am trying to generalize this logic to my specific needs as well. 

    We are trying to survey our app users at day 30 and day 80 which we are doing by segment. However, this isn't possible based on cadence. If we keep our cadenace for NPS at every 30 days, will they only be able to see the NPS based on their segment requiring them to be on day 30 or 80? 

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