NPS intervals combined with segment

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Eric Miller

• November 22, 2021 22:20

If we have our NPS interval set to 90 days, but have some segment rules that might preclude a user from seeing the NPS guide (even if the 90 day interval has passed). For example we might have a rule that the user has not seen another specific guide within 30 days. Will that user become eligible to see the NPS guide whenever they do come to fit the segment rules in the future, or do they have to wait another 90 days to be considered for eligibility in the NPS segment?

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  Angus Yang

  • November 23, 2021 21:39

  Hey Eric,

  Hope this example helps:

  1. Has the user seen NPS1 within 30 days?

  • If yes, they don’t qualify.
  • If not, move them to the next step.

  2. Has the user seen/answered the NPS2 survey within last 90 days?

  • If yes, they don’t qualify.
  • If not, move them to the next step.

  In your example, the user starts at step 4.

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