Tech Note: Example Webhook Responses- Guide, Poll & NPS

Below you will find example response bodies for these webhook types:

  • Guide Displayed
  • Poll Displayed
  • Poll Submitted
  • NPS Displayed
  • NPS Submitted

These examples have had all identifying info replaced. Thanks Todd Stoffer for putting this together!


Guide Displayed

{
  "app": {
    "id": -323232,
    "name": "test_application",
    "platform": "web"
  },
  "accountId": "Webhook Account",
  "subscription": {
    "id": 4802463602049999,
    "name": "test_application"
  },
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36",
  "event": "guideDisplayed",
  "properties": {
    "guideId": "Kg92trd4yOzpDb2inI5eTOdcR0U",
    "guideProperties": {
      "createdAt": 1615411012615,
      "createdByUser": {
        "username": "pendo-user@example.com"
      },
      "id": "Kg92trd4yOzpDb2inI5eTOdcR0U",
      "lastUpdatedAt": 1618322253073,
      "lastUpdatedByUser": {
        "username": "pendo-user@example.com"
      },
      "name": "Poll 1 - Test",
      "steps": [
        {
          "id": "UgG7AtWEXNuvHBBcTqSQ8NxGvAU",
          "lastUpdatedAt": 1618322251476,
          "resetAt": 1617633741117,
          "type": "building-block"
        }
      ]
    },
    "guideStepId": "UgG7AtWEXNuvHBBcTqSQ8NxGvAU",
    "language": "en-US"
  },
  "timestamp": 1626803876,
  "visitorId": "Webhook Visitor",
  "uniqueId": "f9610795860d89fe29491846fe297bcc922e460b"
}

 

Poll Displayed

{
  "app": {
    "id": -323232,
    "name": "test_application",
    "platform": "web"
  },
  "accountId": "Webhook Account",
  "subscription": {
    "id": 4802463602049999,
    "name": "test_application"
  },
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36",
  "event": "pollDisplayed",
  "properties": {
    "guideId": "Kg92trd4yOzpDb2inI5eTOdcR0U",
    "guideProperties": {
      "createdAt": 1615411012615,
      "createdByUser": {
        "username": "pendo-user@example.com"
      },
      "id": "Kg92trd4yOzpDb2inI5eTOdcR0U",
      "lastUpdatedAt": 1618322253073,
      "lastUpdatedByUser": {
        "username": "pendo-user@example.com"
      },
      "name": "Poll 1 - Test",
      "steps": [
        {
          "id": "UgG7AtWEXNuvHBBcTqSQ8NxGvAU",
          "lastUpdatedAt": 1618322251476,
          "resetAt": 1617633741117,
          "type": "building-block"
        }
      ]
    },
    "guideStepId": "UgG7AtWEXNuvHBBcTqSQ8NxGvAU",
    "language": "en-US"
  },
  "timestamp": 1626803876,
  "visitorId": "Webhook Visitor",
  "uniqueId": "3373ffb08b355be4e53e3816a84a7bcdd4fbc6ed"
}

 

Poll Submitted

{
  "app": {
    "id": -323232,
    "name": "test_application",
    "platform": "web"
  },
  "accountId": "Webhook Account",
  "subscription": {
    "id": 4802463602049999,
    "name": "test_application"
  },
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36",
  "event": "pollSubmitted",
  "properties": {
    "guideId": "Kg92trd4yOzpDb2inI5eTOdcR0U",
    "guideProperties": {
      "createdAt": 1615411012615,
      "createdByUser": {
        "username": "pendo-user@example.com"
      },
      "id": "Kg92trd4yOzpDb2inI5eTOdcR0U",
      "lastUpdatedAt": 1618322253073,
      "lastUpdatedByUser": {
        "username": "pendo-user@example.com"
      },
      "name": "Poll 1 - Test",
      "steps": [
        {
          "id": "UgG7AtWEXNuvHBBcTqSQ8NxGvAU",
          "lastUpdatedAt": 1618322251476,
          "resetAt": 1617633741117,
          "type": "building-block"
        }
      ]
    },
    "guideStepId": "UgG7AtWEXNuvHBBcTqSQ8NxGvAU",
    "language": "en-US",
    "pollResponses": [
      {
        "duration": 11964,
        "pollId": "afxd8uayh4u",
        "pollType": "PositiveNegative",
        "response": 1
      },
      {
        "duration": 11964,
        "pollId": "rtzh4txwz4f",
        "pollType": "NumberScale",
        "response": 2
      },
      {
        "duration": 11964,
        "pollId": "pspats0sy5f",
        "pollType": "FreeForm",
        "response": "Open Text Answer"
      },
      {
        "duration": 11964,
        "pollId": "braocb22n4j",
        "pollType": "PickList",
        "response": "Product Manager"
      }
    ]
  },
  "timestamp": 1626803991,
  "visitorId": "Webhook Visitor",
  "uniqueId": "fbd70226173184006adc31b810b93f36bb52ec02"
}

 

NPS Displayed

{
"app": {
  "id": -323232,
  "name": "test_application",
  "platform": "web"
},
"accountId": "Webhook Account",
"subscription": {
  "id": 4802463602049999,
  "name": "test_application"
},
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36",
"event": "npsDisplayed",
"properties": {
  "guideId": "FjHsQ7S8z0ircYxe3vO4GHawvwI",
  "guideProperties": {
    "createdAt": 1591024335185,
    "createdByUser": {
      "username": "pendo-user@example.com"
    },
    "id": "FjHsQ7S8z0ircYxe3vO4GHawvwI",
    "lastUpdatedAt": 1626804377122,
    "lastUpdatedByUser": {
      "username": "pendo-user@example.com"
    },
    "name": "Quarterly NPS",
    "steps": [
      {
        "id": "WkaB4F2droQ5sSqd-FvC7H9coJQ",
        "lastUpdatedAt": 1619546765626,
        "resetAt": 1592592811776,
        "type": ""
      },
      {
        "id": "oFs_eA1lF61Ywsg0js945UcG798",
        "lastUpdatedAt": 1605640318713,
        "resetAt": 1592592811776,
        "type": ""
      }
    ]
  },
  "guideStepId": "WkaB4F2droQ5sSqd-FvC7H9coJQ",
  "language": "en-US"
},
"timestamp": 1626804384,
"visitorId": "Webhook Visitor",
"uniqueId": "b1f15067d47df50a1207dc2d0ce6171a40f8304e"
}

 

NPS Submitted

{
  "app": {
    "id": -323232,
    "name": "test_application",
    "platform": "web"
  },
  "accountId": "Webhook Account",
  "subscription": {
    "id": 4802463602049999,
    "name": "test_application"
  },
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36",
  "event": "npsSubmitted",
  "properties": {
    "guideId": "FjHsQ7S8z0ircYxe3vO4GHawvwI",
    "guideProperties": {
      "createdAt": 1591024335185,
      "createdByUser": {
        "username": "pendo-user@example.com"
      },
      "id": "FjHsQ7S8z0ircYxe3vO4GHawvwI",
      "lastUpdatedAt": 1626804377122,
      "lastUpdatedByUser": {
        "username": "pendo-user@example.com"
      },
      "name": "Quarterly NPS",
      "steps": [
        {
          "id": "WkaB4F2droQ5sSqd-FvC7H9coJQ",
          "lastUpdatedAt": 1619546765626,
          "resetAt": 1592592811776,
          "type": ""
        },
        {
          "id": "oFs_eA1lF61Ywsg0js945UcG798",
          "lastUpdatedAt": 1605640318713,
          "resetAt": 1592592811776,
          "type": ""
        }
      ]
    },
    "guideStepId": "WkaB4F2droQ5sSqd-FvC7H9coJQ",
    "language": "en-US",
    "nps": {
      "rating": 9,
      "reason": "Keep up the great work!",
      "source": "web"
    }
  },
  "timestamp": 1626804431,
  "visitorId": "Webhook Visitor",
  "uniqueId": "ccb0f95474ae8b630ede92f8f8dbac03cddfc1c3"
}
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