Launching Guide Based on User Actions

Chad Saleska

April 21, 2022 16:34

Newer user, here. I'd like to have a guide launch once a user has clicked on the Resource Center 10x, for example. Is there a way to do this?

4 comments

Angus Yang
April 21, 2022 16:40
Hey Chad Saleska, welcome!

You can do this by:
1. Tagging the resource center as a feature. (Here's a similar post that goes over this).
2. Then you can add in a segment for users who have used it at least 10 times.
1
Kim Nichols
November 04, 2022 14:27

Angus Yang I just tried to create a guide served to a Segment like this, and it says I can't include usage-based segments (page views or feature clicks) in guides. Is this a paywall situation, or is it never possible to serve up guides to usage-based Segments?

0
Angus Yang
November 04, 2022 19:19
Kim Nichols sorry about that, I actually double checked and you're right guide segments don't allow for number of clicks/views (mainly because that type of calculation would require processing time and could result in delay of guides).

The closest workarounds I can think of are:
1. Feature used/not used EVER
2. Export the segment and use the visitor IDs in a CSV upload for your guide segment.
0
Kim Nichols
November 07, 2022 17:27

Thank you for the clarification, Angus Yang!

0

Please sign in to leave a comment.

New post