With metadata, Pendo will always display the last value we received, and does not differentiate between applications. If there are multiple applications in a subscription, it's important to determine if the applications will be sending conflicting values for the same metadata field.
In this example scenario, you have two applications in Pendo: Product A and Product B. Visitor 'Angela_H' is a user of both products. However, both Product A and Product B are sending different values for the same metadata field of 'role' for 'Angela_H'.
In this example, the metadata field 'role' will always reflect the last update Pendo received. So if 'Angela_H' is regularly switching between Products A & B, you will see the 'role' field in Pendo flip back and forth between the different values.
If it's important to have both 'role' values for Products A & B in Pendo, it would be better to have Product A and Product B send different metadata fields instead. See below.
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