Jocelyn Casanova
Activity overview
Latest activity by Jocelyn Casanova-
Jocelyn Casanova commented, w.jamro Apologies for not seeing this sooner. The step by step directions can be found - here : https://support.pendo.io/hc/en-us/articles/18785013398939-Contact-Pendo-s-Customer-Success-team Ad...
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Jocelyn Casanova commented, Hey! Sorry for the abbreviation; I was asking if you currently have a Knowledge Base integration Module within your resource center. If you do, do you have more than one within the resource center?...
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Jocelyn Casanova commented, Hello! Do you have more than one KB within your resource center?
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Jocelyn Casanova commented, Official commentHi Susan, what Austin mentioned is correct. If you have previously filed a support ticket, you can contact the technical support team that you would like to have the 'force enable' flag set for you...
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Jocelyn Casanova created an article, Guide isn't displaying
Typically, most guide display issues are caused by guide settings, segment behavior, or ad blockers. You can always test your guide using the guide preview, the debugger tool, by creating a test se...
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Jocelyn Casanova created an article, Bulk-delete accounts and visitors through the API
You can use the API endpoint to delete accounts and visitors without contacting Pendo Support. You can also choose to contact Pendo Support to process the request on your behalf.We process requests...
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Jocelyn Casanova created an article, Video isn't displaying in a guide
This article provides guidance for when a video in your guide isn't displaying or you see the following errors: This content is blocked. The linked video has an unsupported format. Product area:...
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Jocelyn Casanova created an article, Guide views are higher than eligible visitors for a guide
This article provides guidance for determining why the visitor number for guide views is higher than the eligible visitors in metrics for a guide. Product area: Guide > Guide Metrics (web, mobile...
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Jocelyn Casanova created an article, Track Event data is missing in the UI
If you're experiencing a discrepancy or absence of Track Event data in Product > Track Events, there are several steps you can take to address this issue.Product area: Product > Track Events (web, ...
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Jocelyn Casanova created an article, Error: Feedback user not found
Product area: Resource Center > Feedback Module (web) Typically, the error "User Not Found" displays in the Resource Center when either: The Visitor is anonymous, which isn't supported by Feedbac...