Solutions

Analytics

• CSV report export shows incorrect date values
• Seeing "No Data Found" for historical metadata details
• Segment using Account ID returns visitors from other accounts
• Track Events data is missing in the UI
• CSV segment has fewer Eligible Visitors than expected
• Zero (0) views for tagged Page with visitors data

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People

• Segmentation issues

Guides

• Guide isn't displaying
• Guide views are higher than eligible visitors for a guide
• Segment of Eligible Visitors differs when applied to Guide
• Blue outline displaying on guide
• Guide repeatedly displaying for users

Feedback

• Error: Feedback user not found

Installation

• "Company Owner" is coming through as an ID in my account

Support Tips

• Video isn't displaying in a guide
• Error: 400 Bad Request "missing jzb"
• Pendo isn't displaying
• Designer isn't displaying on iFrames
• Error: XLIFF translation file failing
• Error: No Matching API Key

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