Solutions

Analytics

• CSV report export shows incorrect date values
• Seeing "No Data Found" for historical metadata details
• Track Event data is missing in the UI
• "Unknown" is displaying in my path report
• Zero (0) views for tagged Page with visitors data
• No click events for tagged dropdown menu item

Segments

• Segmentation issues
• Segment using Account ID returns visitors from other accounts
• Eligible visitor count changes when applied to a guide

Visual Design Studio

• Designer isn't displaying on iFrames
• Error: No Matching API Key
• Help launching the Visual Design Studio

Guides

• Guides troubleshooting checklist
• How do I prevent my badge icon from displaying on top of a dropdown menu?
• Guide isn't displaying
• Video isn't displaying in a guide
• Guide views are higher than eligible visitors for a guide
• Error: XLIFF translation file failing

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Feedback

• Error: Feedback user not found

Platform

• Unexpected postMessage events
• Pendo isn't displaying
• Troubleshoot sign-in issues
• "Company Owner" is coming through as an ID in my account

Mobile

• Use the mobile debugger
• Troubleshoot mobile tagging
• Unable to pair a mobile device
• Why can't I tag a Feature?
• Update a Page in your app to start collecting data
• Mobile Pages and Features show duplicate analytics

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API

• Error: 400 Bad Request "missing jzb"
• Error: Pendo API timeout