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Solutions

Troubleshoot and find answers to common questions

Analytics

  • CSV report export shows incorrect date values
  • Seeing "No Data Found" for historical metadata details
  • Segment using Account ID returns visitors from other accounts
  • Track Events data is missing in the UI
  • CSV segment has fewer Eligible Visitors than expected
  • Zero (0) views for tagged Page with visitors data
See all 7 articles

People

  • Segmentation issues

Guides

  • Guide isn't displaying
  • Guide views are higher than eligible visitors for a guide
  • Segment of Eligible Visitors differs when applied to Guide
  • Blue outline displaying on guide
  • Guide repeatedly displaying for users

Feedback

  • Error: Feedback user not found

Installation

  • "Company Owner" is coming through as an ID in my account

Support Tips

  • Video isn't displaying in a guide
  • Error: 400 Bad Request "missing jzb"
  • Pendo isn't displaying
  • Designer isn't displaying on iFrames
  • Error: XLIFF translation file failing
  • Error: No Matching API Key
See all 8 articles
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