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Knowledge Base

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Solutions

Troubleshoot and find answers to common questions.

Analytics

  • CSV report export shows incorrect date values
  • Seeing "No Data Found" for historical metadata details
  • Track Event data is missing in the UI
  • "Unknown" is displaying in my path report
  • Zero (0) views for tagged Page with visitors data
  • No click events for tagged dropdown menu item

Segments

  • Segmentation issues
  • Segment using Account ID returns visitors from other accounts
  • Eligible visitor count changes when applied to a guide

Visual Design Studio

  • Designer isn't displaying on iFrames
  • Error: No Matching API Key
  • Help launching the Visual Design Studio

Guides

  • Guides troubleshooting checklist
  • How do I prevent my badge icon from displaying on top of a dropdown menu?
  • Guide isn't displaying
  • Video isn't displaying in a guide
  • Guide views are higher than eligible visitors for a guide
  • Error: XLIFF translation file failing
See all 8 articles

Feedback

  • Error: Feedback user not found

Platform

  • Unexpected postMessage events
  • Pendo isn't displaying
  • Troubleshoot sign-in issues
  • "Company Owner" is coming through as an ID in my account

Mobile

  • Use the mobile debugger
  • Troubleshoot mobile tagging
  • Unable to pair a mobile device
  • Why can't I tag a Feature?
  • Update a Page in your app to start collecting data
  • Mobile Pages and Features show duplicate analytics
See all 11 articles

API

  • Error: 400 Bad Request "missing jzb"
  • Error: Pendo API timeout
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