Victor Blanco
I'm a freelance Pendo consultant who helps companies get the most out of their Pendo investment. I work with teams to build better in-app experiences, set up analytics that actually make sense, and create guides that users don't immediately dismiss. Feel free to reach out if I can help you with anything - 12vblanco@gmail.com
Activity overview
Latest activity by Victor Blanco-
Victor Blanco commented, Hey Andrew, I tested this in the HTML field of a code block, and it shows the email correctly. I don't have a first name in my metadata to test, but it should be the same if you follow the format.<...
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Victor Blanco commented, There are several reasons why this can happen; check if the Resource Centre module itself is activating properly for those users. Also, verify that the announcements are actually published and not ...
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Victor Blanco commented, When multiple pages in Pendo share the same URL, they will all collect the same page view metrics because Pendo tracks based on the URL. The cleaner approach is still to use one canonical page and ...
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Victor Blanco commented, You're definitely on the right track with segments! You need to ensure Pendo is capturing your role/plan information as visitor metadata, then creating targeted segments for each role type. From th...
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Victor Blanco commented, Dificult to say 100% without looking at it but this could be a segment definition mismatch between your reports. The Application report shows activity for users who match your segment criteria, but...
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Victor Blanco commented, In Pendo's Visitor report Track Events column, Days Active counts the number of unique days a visitor performed an event, while Event Count counts the total number of times the event occurred. For ...