Shannon.C
Product Technical Writer working on the Product Marketing team for an entertainment payroll company, focused on help and education to make the product experience easy and enjoyable.
Activity overview
Latest activity by Shannon.C-
Shannon.C created a post, Activating two banners on the same page
I need to display two banners on the same page. The first banner is targeted at a specific group of users, identified via a CSV file, to notify them of a change. The second banner is an announcemen...
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Shannon.C commented, Hi Kelsie, I opened a ticket with Pendo Support and received this answer from them: "This is due to visitors being able to access the app from different devices during the time period. If they vis...
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Shannon.C created a post, Why is there a discrepancy between widgets, Data Explorer, and overview numbers?
I’m having some difficulties understanding how Pendo is gathering the metrics for device type for one of our apps. I’m currently trying to report on how many users logged in to one of our apps by d...
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Shannon.C commented, Thanks for the suggestion! We actually decided to use the "sample group" segment option so that we're only targeting certain groups. We'll use this option next time. Here's the article if you'd lik...
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Shannon.C created a post, How can I turn off my guide after it's been shown to x amount of users?
Is there a way I can set a guide to automatically expire after it's been shown to x amount of users? The idea is to turn off the guide after it's been shown to a few hundred users so we don't recru...
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Shannon.C created a post, Is there a way I can track how many people click on a link in a guide?
I'm linking a help center page in one of my guides and I'd like to track how many people click on that link. Is there a way to do this?