Rebecca
コメント
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Keep it quick & simple. Most requests should take no time at all, at least until they have a proven value. At a minimum, triage should consist of moving everything to "Awaiting Feedback", which you...
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We recommend running training sessions with your customer-facing & revenue teams to ensure they are capturing all customer & prospect feedback. It's especially important for your sales teams to rec...
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As a Pendo user, we recommend using Guides to communicate important updates that your active users (or any segment) will want to know about. Make sure you set a threshold and a cadence to delineate...
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Think of the most conservative Feedback workflow you want to implement, in particular the triage piece, and document that in your Product Feedback policy. It's tempting to be more heavy handed with...