Error: Feedback user not found

Product area: Resource Center > Feedback Module (web)

Typically, the error "User Not Found" displays in the Resource Center when either:

• The Visitor is anonymous, which isn't supported by Feedback.
• The Visitor isn't associated with an Account in the Pendo Snippet.

To verify what Pendo is tracking for your Account, try the following:

1. Open up your application in a new browser tab.
2. Open the Browser Developer Console.
3. Typependo.validateInstall()into the console and select Enter.
4. View the information returned on the Visitor’s identifiable metadata.