Error: Feedback user not found

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Product area: Resource Center > Feedback Module (web)


Typically, the error "User Not Found" displays in the Resource Center when either:

  • The Visitor is anonymous, which isn't supported by Feedback.
  • The Visitor isn't associated with an Account in the Pendo Snippet.

To verify what Pendo is tracking for your Account, try the following:

  1. Open up your application in a new browser tab.
  2. Open the Browser Developer Console.
  3. Typependo.validateInstall()into the console and select Enter.
  4. View the information returned on the Visitor’s identifiable metadata.


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