Bulk delete accounts and visitors through the API

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You can use the API endpoint to delete accounts and visitors without contacting Pendo Support.

You can still contact Pendo Support to process the request on your behalf. Support processes requests to delete accounts and visitors in batches, and it can take up to 21 days to meet General Data Protection Regulation (GDPR) compliance requirements.

Prerequisites

You must have API access enabled. If API access isn't enabled and is part of your current contract, contact your Pendo account representative to enable the feature. 

You must also have a Pendo integration key. For instructions on generating a key, see the Pendo Integration Key article.

How it works

Each batch request can delete up to 500 visitors or accounts. The deletion doesn't take place in real time. Instead, the request is placed in a queue and processed in bulk with other deletion requests. If you make this call more than once per second, there is a significant likelihood of returning errors. 

After a batch request is submitted, you can check its status using GET. You can do this on a single request or multiple requests, as listed in the API documentation.

Resources

For more information about GPDR rights and the Pendo API, see the GDPR article and API documentation. You can also visit our Pendo Academy for our training video on API setup.

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