You can use the API endpoint to delete accounts and visitors, without contacting Pendo Support.
You can still contact Pendo Support to process your request on your behalf. Support processes requests to delete accounts and visitors in batches and it can take up to 21 days to meet General Data Protection Regulation (GDPR) compliance requirements.
You must have API access enabled. If API access isn't enabled and is part of your current contract, contact your Pendo account manager to enable the feature.
You must also have a Pendo integration key. For instructions on generating a key, see the Pendo Integration Key article.
How it works
Each batch request can delete up to 500 visitors or accounts. The deletion is not real-time. Instead, the request is placed in a queue and processed in bulk with other deletion requests. If you make this call more than once per second, there is a significant likelihood of returning errors.
For more information about GPDR rights and the Pendo API, see the GDPR article and API documents. You can also visit our Pendo Academy for a video about using the API. If you're on our US domain, visit the US Pendo Academy. If you're on our EU domain, visit the EU Pendo Academy.