Guide designers

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Guide designers help you to create in-app guides to engage users and guide their interactions. These guides can serve various purposes, such as onboarding new users, highlighting new features, providing tips, or offering personalized promotions. Designing these in-app guides requires a careful balance between functionality and aesthetics. The guides should be visually consistent with the overall design of the web app, ensuring they enhance the user experience rather than interrupt it. Key design elements include clear and concise text, attractive graphics, and intuitive interactive elements like buttons or links. Personalization based on user behavior and preferences can further increase the effectiveness of in-app guides, making them more relevant and engaging for users. By thoughtfully designing and implementing in-app guides, you can improve user retention, satisfaction, and overall engagement.

Pendo has three different designers for creating in-app guides:

  • Visual Design Studio
  • Adopt Studio for Pendo for Employees
  • Classic Designer

The designer you use is dependent on the version of your Pendo app and the end-users of your app, either customers or employees.

Visual Design Studio

Visual Design Studio is the guide-authoring interface that launches over or next to your application for you to create guides. Visual Design Studio makes guide creation accessible to teams across an organization, regardless of their technical knowledge. Whereas the Classic Designer requires a basic knowledge of coding languages, such as HTML and CSS, the Visual Design Studio uses a visual point-and-click interface. This makes building and editing guides a more intuitive experience.  It was launched February 18th, 2019 and this is the designer you are using if you became a Pendo customer after this date. For more information about the Visual Design Studio, see Take a tour of the Visual Design Studio.

Adopt Studio for Pendo for Employees

Adopt Studio is the name of the designer in the Pendo for Employees extension app that allows you to create in-app guides, communications, polls, and content, with no technical expertise required. For more information about the Adopt Studio, see Take a tour of Adopt Studio.

Classic Designer

The Classic Designer is for users who are comfortable with custom code and want to add more of their own customizations. The Classic Designer requires a basic knowledge of coding languages, such as HTML and CSS. The designer lets you create and edit guides. Your application is loaded within the inner frame to provide a streamlined guide creation experience over your environment. The Classic Designer is the first guide designer in the Pendo platform and is the designer you are using if you were a Pendo customer prior to February 18th, 2019. For more information about the Classic Designer, see In-app designer (Classic).

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