New Zapier integrations are not currently available. We are making improvements to the integration prior to listing it publicly in the Zapier directory. Customers with an existing Zapier integration are not impacted. This does not impact the Pendo Feedback integration with Zapier.
Webhooks are able to drive workflows in Zapier using event data from Pendo without requiring a direct Pendo/Zapier integration.
Pendo’s integration with Zapier makes it super easy to take action on everything a user does in your product. By leveraging over 2000 Zapier supported apps, you’re able to connect to many products and use Pendo data to trigger actions in other apps.
To use this integration, you will need the following:
- An existing Pendo/Zapier Integration
- The existing integration has not been deleted
How it works
Pendo Segments and Reports
For every action you want to automate with Zapier, you need to tell it which accounts or visitors the automation should apply to. This is done using segments. The segment rules define which visitors will end up on the report, and the report defines the visitors and associated data that will end up in Zapier.
When you make a Zap (Zapier’s term for workflow), you will link a Pendo report to Zapier. When this happens, Zapier goes into Pendo and takes a snapshot of the report and the visitors who appear on it. It uses this snapshot as the foundation for automating actions moving forward.
Depending on your plan level, Zapier will go into the report every 5 to 15 minutes and look for any new additions to the list. If it finds a visitor that was not there last time it checked, it will fire off the next step of the Zap. If it does not find any new visitors, it will not do anything and will check the report again in 5 to 15 minutes. This process repeats itself indefinitely according to your Zapier plan limits.
Errors and Recommendations
Read timed out
"Your Zap titled ‘Zap Name’ has been turned off because we’re getting repeated errors nearly every time we try to run it."
This is due a 30 second timeout set in Zapier. To alleviate this issue, try shortening your report’s date range in Pendo. If you still continue to encounter issues, reach out to technical support by submitting a ticket.