Change your Subscription Time Zone

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The time zone setting for your subscription is used for all event data and guide scheduling. The time zone applies to all users on your subscription. 

Warning: When you change the time zone, all data will need to be re-processed. This can take a few hours or more, depending on the amount of data in your subscription. During this time, usage metrics will all show "0". We recommend making this change outside of business hours so other users are not affected.

Only admins are able to change a subscription time zone.

  1. To change your time zone, navigate to Settings > Subscription Settings.
  2. Select the Time Zone drop-down and select the one you want to use. You are prompted to confirm your change. 
  3. To finish, confirm the change.

Pendo supports all time zones in whole-hour increments. If you can't find your time zone, look for the closest major city in your time zone on the list. Time zones are sorted by continent and some countries (Australia, Brazil, Canada, India, Mexico, and US). Half-hour time zones are not supported. The 45-minute time zones in Eucla, AU; Chatham Islands, NZ; and Nepal are also not supported.

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