Why it's great
Using visitors who voted on Feedback requests as a segment lets you:
Monitor request voter adoption statistics
Monitor request voter engagement statistics
You'll be able to understand which product requests your visitors are interested in combined with how they are actually interacting with your product.
Can you target a Feedback voter segment with Pendo guides?
No. You can only use this data as explained above. We plan to add the following functionality at a later date:
Invite request voters to participate in a beta via an in-app guide
Target request voters with post-release communication using in-app guides
How it works
“Feedback Requests” is available in the segment builder
You can use Feedback requests to define a segment rule
The resulting segment can be used in analytics only
To create a segment, go to People > Segments > Create Segment
Select ‘Feedback Requests’ as the data source for the rule:
Specifically, the rule allows you to select a specific Feedback requests and create a segment that contains all of the visitors who upvoted that request.
Only visitors that are synced with Pendo's product analytics solution will appear in the segment so team members are not included. For a full list of visitors that are not synced with Pendo's product analytics, see Key Limitations below.
Multiple rules can be added with the Feedback Requests source in order to use AND / OR logic. Other rule types can also be used in combination.
Type in the Feedback request title or ID and select a request from the search suggestions:
Then select ‘Create Segment’.
The segments can only be used in analytics NOT for guide targeting (this will be added in the future)
Segments will include only visitors who were created by the Pendo snippet. Visitors who were created by other means, as listed below, will not appear in the segments.
Visitors created via the Salesforce integration
Visitors created via the UI within Feedback
Visitors created through the Pendo Feedback API