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Welcome to the
Knowledge Base

Find help implementing and using Pendo products

  1. Pendo Help Center
  2. Feedback

Feedback

Collect user requests

Take a tour of Pendo Feedback

  • Overview of Pendo Feedback
  • Internal view of Pendo Feedback
  • Customer view of Pendo Feedback
  • Requests, votes, and priorities
  • Settings for Pendo Feedback

Feedback best practices

  • The Feedback Workflow
  • Product Feedback Policy
  • Feedback use cases
  • Feedback for customer-facing teams
  • Feedback for product teams and managers

Get started with Feedback

  • Pendo Feedback account setup
  • Tagging in Feedback
  • Product Areas in Feedback
  • The Feedback request form
  • Add customers to Feedback
  • Import historical data into Feedback

Customize Feedback

  • Feedback branding and appearance
  • Customize status names
  • Save custom responses
  • Customize the request form
  • Markdown in Feedback

Launch Feedback

  • Manage Team: Roles and Permissions in Feedback
  • Launch Feedback and gather requests internally
  • Grant Feedback access to customers
  • Customer engagement with Pendo Feedback

Manage Feedback

  • Gather requests
  • Review and manage requests
  • Moderate requests
  • Manage in-app Feedback notifications
  • Deal with similar requests
  • Manage requests in the Browse page
See all 7 articles

Discovery

  • Discovery with Demand Reports
  • Segment analytics by Feedback data
  • Analyze Feedback activity with the CEO Dashboard

Plan and communicate

  • Request status updates
  • Notification emails in Feedback
  • Communicate what's coming
  • Communicate releases
  • Publish guides from requests
  • Pendo Roadmap
See all 7 articles
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