How Can We Help?
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Communication
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Why is the customer engagement email more effective than personal or marketing emails?
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Will customers be notified of updates to their request if it's set to private?
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Internal engagement email in Feedback
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In-app Notifications in Feedback
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Mentions in Feedback
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How to update a partially completed request
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Why is the customer engagement email more effective than personal or marketing emails?
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Roadmapping
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Reporting in Feedback
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Will my own priorities influence my Feedback reports?
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Why aren't my requests in the SmartList?
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Adding tags to requests
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How are the low/mid/high value accounts calculated?
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How do I view my feedback data based on NPS?
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How is the ROI percentage calculated in Feedback?
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How can I prevent MRR from influencing the reports?
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Why is the customer vote report different than the number of users who "want" a feature?
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Why do you recommend looking at SmartLists over the popular vote?
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Feedback's reports & the RICE methodology
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Export CSV Report in Feedback
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Feedback Metrics
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Customer Insights in Feedback
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CEO Feedback Dashboard
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Feedback Reports
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Will my own priorities influence my Feedback reports?
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Using Feedback
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How do I get rid of bad requests? What if people submit bad requests?
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How should I respond to older requests?
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What does "not interested" mean?
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What happens to declined requests?
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How are duplicate requests prevented?
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What if I get too much feedback?
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How to handle unhelpful comments
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How to group features by theme or category
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How to change the status on a request
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How to prioritize on behalf of customers
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How to add a customer to an existing request
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How to add a new request on behalf of a customer or prospect
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What Makes a Great Request?
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How to bulk edit tags
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Bulk update the status of multiple requests
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Request merge
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Request moderation
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How do I get rid of bad requests? What if people submit bad requests?
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General FAQ