Feedback

Migrate to Pendo Listen

• Request the migration from classic Feedback to Pendo Listen
• Prepare your organization for migrating to Listen
• Prepare your data for migration to Listen
• Migrated functionality in Listen

Take a tour of Pendo Feedback

• Overview of Pendo Feedback
• Internal view of Pendo Feedback
• Customer view of Pendo Feedback
• Requests, votes, and priorities
• Settings for Pendo Feedback

Get started with Feedback

• Pendo Feedback account setup
• Tagging in Feedback
• Product Areas in Feedback
• The Feedback request form
• Add customers to Feedback
• Import historical data into Feedback

Customize Feedback

• Feedback branding and appearance
• Customize status names
• Save custom responses
• Customize the request form
• Markdown in Feedback

Launch Feedback

• Manage Team: Roles and Permissions in Feedback
• Launch Feedback and gather requests internally
• Grant Feedback access to customers
• Customer engagement with Pendo Feedback

Manage Feedback

• Gather requests
• Review and manage requests
• Moderate requests
• Manage in-app Feedback notifications
• Deal with similar requests
• Manage requests in the Browse page

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Discovery

• Discovery with Demand Reports
• Segment analytics by Feedback data
• Analyze Feedback activity with the CEO Dashboard

Plan and communicate

• Request status updates
• Notification emails in Feedback
• Communicate what's coming
• Communicate releases
• Publish guides from requests
• Pendo Roadmap in Feedback

Feedback best practices

• The Feedback Workflow
• Product Feedback Policy
• Feedback use cases
• Feedback for customer-facing teams
• Feedback for product teams and managers