Use the Responses tab in Sentiment to view and explore individual survey responses for a specific survey. This helps you review detailed feedback from each participant and focus on specific responses using filters.
This article covers the response data for the following survey types:
- Product-Market Fit (PMF),
- Customer Satisfaction (CSAT)
- User Experience Lite (UX-Lite)
For information on how to view and manage responses to NPS, see Manage NPS themes and insights.
Overview
In the Responses tab, you can:
- View a complete list of submitted responses to a survey.
- Filter responses by score (labeled as Rating or Score, depending on the survey type). This is the overall survey score.
- Review feedback from open answer questions alongside the survey scores.
The available columns reflect your survey configuration, including the number, type, and order of questions. When you add or reorder questions, the Responses table updates to match your survey. The examples below reflect common default survey setups.
PMF survey responses
For PMF surveys, the Responses tab includes the following information:
- Visitor ID. The ID of the visitor who submitted the response.
- Account ID. The account associated with the visitor.
- Rating. PMF score.
- Why did you give this rating? Written feedback to the open answer question.
- Date. Date and time when the response was submitted.
CSAT survey responses
For CSAT surveys, the Responses tab includes the following information:
- Visitor ID. The ID of the visitor who submitted the response.
- Account ID. The account associated with the visitor.
- Rating. CSAT score.
- Ease of use. Rating of the product's usability.
- Customer support experience. Rating of the customer service.
- What did you like most about the product? Open answer question for feedback about the product.
- What can we improve? Open answer question for general feedback.
- Date. Date and time when the response was submitted.
UX-Lite survey responses
For UX-Lite surveys, the Responses tab includes the following information:
- Visitor ID. The ID of the visitor who submitted the response.
- Account ID. The account associated with the visitor.
- Score. Overall UX-Lite survey score.
- Capabilities meet requirements. Score-based response for how well the capabilities of your feature or product meet the user's needs.
- Easy to use. Score-based response for how easy the feature or product is to use.
- Additional feedback. Written feedback to provide further context.
- Date. Date and time when the response was submitted.
Filter responses
You can filter responses by the following:
- Segment. Apply segments to further filter responses, for example, by browser type. For more information on how to create segments, see Segments.
- Date of response. View responses from survey creation, create a custom range, or apply the set date ranges.
- Account ID. View responses from a specific account.
- Rating. Sort responses by rating. This is taken from the key survey question that determines the overall survey score.