Pendo OEM supports localization and translation so that your end customers can deliver in-app guides in multiple languages. As the OEM partner, you control which languages are made available in your customers' Pendo OEM subscriptions.
Prerequisites
Before you can use guide localization:
- You must be a subscription admin to access and manage localization settings.
- Localization must be turned on in your subscription settings for it to appear in end-customer subscriptions.
- You must be sharing your subscription's language preference metadata field with your end customers. For more information on how to request this if you haven't done so already, see Share visitor metadata with your end customers.
What you can configure
From your subscription settings, you control how localization works across your end-customer subscriptions. For more information about setting up language preferences for your subscription settings, see Localization.
As an overview, you can:
- Add supported languages that your end customers can use to localize guides and Resource Center content.
- Set fallback behavior for missing translations. Fallback behavior is the default language that'll display if no translation is available.
Make sure the target-language value in your customers’ XLIFF files matches the value passed through your language metadata field. This ensures that Pendo displays the correct translation.
Note: Once a language is added, it's available to all end customers. You can't remove a language after it's been added.
What your end customers can do
Once you've added supported languages, your end customers can localize their content using XLIFF/XLF files. These are the standard formats for translation data. Your end customers will:
- Create guides in their preferred language.
- Export the guide as an XLIFF/XLF file for translation.
- Import the translated file back into the guide or Resource Center module under the Localization section.
- Preview and manage translations to control which languages are available to their users.
Pendo OEM automatically displays the correct language version based on the language metadata passed through the install script or collected from the visitor's browser.
What languages are supported
For a full list of supported languages, go to Google Translate and use the language dropdown to see those languages.