Can Pendo guide segments change based on user activity?
In my product, I have a badge that I only want visible to Trial users. When a user converts to a paid plan, I don't want them to see the badge anymore. I have my segment set to Trial users, but the badge is still visible to people who convert. Any ideas how I can fix this?
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Amy Was How is your segment currently setup? Is it based off a specific field or did you add users/accounts manually?
Internally here we are using data mapping ( https://support.pendo.io/hc/en-us/articles/360038273392-Data-mapping-and-data-types-in-Pendo ) to pull over various attributes from our customers and accounts. One of the attributes we have is "subscription type" (trial, product a, product b, etc.). If you use a similar methodology, you should be able to create a segment based off this, and as the customer progresses from trial to paid, this attribute should update, and thus update your segment.
Thanks Michael! That's exactly what we're doing. However, when a customer moves from "Trial" to "Product A," they're still being fed the badge... It's odd. Maybe I'll open a ticket.
Another thing to try is to segment based on if the user has done something only a paid user would see/do, and exclude that action?
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