How to confirm Pendo is installed in iframe?

• 

  Howard Lio

  April 30, 2021 21:31 (Edited May 03, 2021 15:58)

  If your application has iframes, it’s important to ensure that the Pendo snippet is installed in those as well -- this is required for the agent and designer to be able to interact with the contents. The Pendo agent offers full support for iframes as long as the snippet is installed in each frame. 

  To check if it is installed there, do the following:

  1. Open the page (outside of the designer)
  2. Right-click in the iframe and click 'inspect'
  3. Ensure the frame window is red and doesn't read 'top':
  4. 
  5. In the console enter: pendo.validateInstall()​

  If the above returns an error, then Pendo is not installed on the iframe.

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• 

  Liz Feller

  May 03, 2021 17:50

  

  

  

  If you use the Pendo Tagging Tool Chrome extension, you can easily tell because you won't have an option to open the Pendo designer if you open the iframe content in a new tab/window. You can always also use the pendo.validateInstall() command in the Console.

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  Clara Attermo

  August 03, 2023 15:31

  I have pendo installed in the main window and inside an iframe that is included in the main window. I have verified with above method that both installations are correct. The Pendo Designer is not recognising any elements inside the iframe. How do I know what's wrong?

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