👋🏽 I'm Eric and I have been using Pendo for about three years. My company and Pendo have grown up together, starting with one single app 5 years ago and now with 6 subscriptions including one multi-app sub. I've enjoyed watching Pendo mature as a product and company.
In my current role I work with our newly formed Product Operations team (inspired by Pendomonium 2019) supporting the roll-out and governance of Pendo across our various brands ensuring that Pendo is instrumented in such a way that we can reap the most benefit. We don't have a dedicated Guide team, so I have helped to establish workflows and training to ensure product teams can create Guides independently and yet adhere to company standards and best practices.
Pendo is a powerful tool to enable product-led decision making and communication. Like any tool it can slip under the radar if users don't make a habit of using it. They need to have a positive experience and quickly find benefit for themselves. So that necessitates me filling the additional role of "Pendo Cheerleader" to encourage usage and sharing of ideas to build a grassroots-driven critical mass of users.
Hope to see you at a future Pendomonium!
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