Splitting Paths for a Guide

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Callie Friedman

• July 14, 2021 22:29

Hey Pendo Team!

I am curious if there is a way to split the paths of a guide, or segment, based on if an on screen element is present. For example, could we create a walkthrough that would have path A: Visitors with the element present and path B:visitors without the element present? We attempted to do something similar with segmenting based off of feature tagging, but it appeared that the visitor would need to have clicked on the element in order to segment this way.

Thanks for your help!

 

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  Liz Feller

  • July 16, 2021 14:29

  You can kind of do this by using some javascript to skip steps if there is a screen element visible or missing.

  https://github.com/pendo-io/snippets/tree/master/guides/goToGuideStep/goToStepNoElement

  This would keep all the steps in the same guide, so the analytics might be a little funky, but perhaps you could adapt the javascript so that instead of skipping steps, you are launching a new guide for if the element is not present? That second guide would just pick up where the previous left off, and would need to be segmented exactly the same as the previous guide, and its activation would be turned off for all but API call.

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  Howard Lio

  • July 16, 2021 18:07

  Thanks Liz Feller for the suggestion!

  We also have another suggestion from our friend Michael Fontinatos @ Pendo PS to try this:

  https://github.com/pendo-io/snippets/blob/master/guides/advancingGuides/advanceGuideOnElementAppear/advanceGuideOnElementAppear.js

  You'll need to check for an element in the DOM and then advance or launch a new guide accordingly. 

  Let us know what works for you Callie Friedman!

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  Brittany Perna

  • June 29, 2022 16:58

  Non-developer here... when you all say "add/adapt javascript", how are you doing that/ what exactly are you instructing your devs to do? We installed our pendo snippet via Google Tag Manager and it's the same site wide. 

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