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    Howard Lio

    Hi Amber Pettis,

    I'm sure you've looked at the article here, https://support.pendo.io/hc/en-us/articles/360031861612-HTML-Attributes, but can you share more information, specifically what is different from what you're seeing in your Pendo instance about the labels?

     

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    Amber Pettis

    Hi Howard, sure thing! 

    If you look at the two screen shots below, you will see that the Settings menu options are different even though I am an Administrator on the account. So we are just not sure how to confirm that we can enable Custom HTML Attributes with Pendo.

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    Howard Lio

    Hi Amber Pettis,

    Great callout - I'll submit this to our tech writers to update the article and also see if we can make that video up to date.

    If you visit your URL https://app.pendo.io/admin or click on Subscription Settings, you'll see the list of apps that you have Pendo installed and when you click a level further on the app you'd like to manage, there you'll see under Agent Settings, the field for Custom HTML attributes - and there you'll be closer to the video's instructions. Hope this helps!

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