Badge not showing on Page

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3 comments

  • Avatar
    Howard Lio
     
    Thanks for posting in the Discussion Community. Have you checked if your application has CSS that is impacting the badge on the pages?
    1. Use Inspect Element on the badge on the first page (shows correctly). See what the HTML & CSS styling looks like when appearing correctly. Also find the #id for the badge.
    2. Go to the page where the badge isn't visible. Search for the #id for the badge in the 'Elements' pane, just to make sure that the badge exists.
    3. If the badge exists, look at the CSS styling. Is there any difference between the styling when the badge appears correctly vs. not appearing correctly?
    If you can identify a difference in the CSS, then I think you'll need to work with your developer to fix this.
     
    Hope this helps you get started!
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  • Avatar
    Ben Key

    Hi Howard,

     

    Thank you for your reply.

     

    I have inspected elements of the working badge compared to the non-working badge

     

    Nothing is different apart from the ID of the badge.

     

    Can I email you to Screengrabs? We are really keen to use Pendo for guides wihin our business

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  • Avatar
    Ben Key

    Hi All,

    Anyone got any ideas on this one, it is limiting us from using Pendo within our product.
    As explained above I have checked the CSS with no issues found.

    Kind Regards

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