Auto-notify team members of NPS responses

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Alexandra Jakubowski

• September 14, 2021 21:28

Hi Pendo community!

Has anyone configured their Pendo NPS to send alerts about scores to sales/account reps that are responsible for those individual clients? (B2B context).

I'm hoping for a way to privately notify them. i.e. your client rated us 2/10, as a heads up to maybe follow-up with them. 

If yes, how did you accomplish this? Using the Pendo <> Salesforce integration?

Thanks in advance for the advice!

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• 

  Hannah Chaplin

  • September 15, 2021 08:58
  • Edited

  Hi Alexandra, I'm not sure how you would do this privately but at Pendo, we have a public Slack channel for all NPS responses. 
  
  On the response posted into Slack, we show the customer success manager so if there is follow-up required, it's easy for them to pick up and others can jump in and help where needed too. 
  
  I did find an article giving some information on how you can push NPS data in Salesforce here:
  https://support.pendo.io/hc/en-us/articles/360032209951-Salesforce-Recipe-Push-Poll-Responses-including-NPS-
  
  And if you do use Slack, that might be a good option too. Here's the article on that:
  https://support.pendo.io/hc/en-us/articles/360032209591-Slack-Integration-to-Push-NPS-Responses
  
  Hope this helps a bit! 

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  MADHAVI ADIREDDI

  • January 12, 2022 14:29

  Its sad to see that there is no way to either send these results on a daily basis to the email alias or integration with any other product like MS Teams. Why only slack :( 

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  Greer Brown

  • February 04, 2022 21:02

  Alexandra Jakubowski Have you figured out how to do this yet? We're still in the process of installing Pendo Feedback, but I asked about this during the sales process and was told that it's possible.

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