Conditional Guides
Are we able to create and display different messages/options within guides based on certain user conditions?
For example: if user has taken action, show message A. Otherwise, show message B.
This would help decrease the number of guides we create and easily account for all criteria combinations.
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Hi Wei Kao,
Thanks for sharing your question in the Discussion Community. Right now this is not possible out of the box for Pendo guides and this is a feature request that has been brought up before. I can add your profile as another vote.
We do have some other workarounds that have been suggested such as the following:
I hope some of these suggestions help, but if others want to chime in with other workarounds or want to upvote the feedback request, please do so!
For our guides we use snippet codes just as Howard mentioned above. The two snippet codes we use the most is SkipStepNoElement and GotoStepNoElement.
Hi there,
Wondering if there has been any progress with the above mentioned feature request?
Do we have any progress to report on this feature? Can we establish a condition for features that are underutilized or not used, such as implementing a "Did you know" box to appear for clients who do not utilize a specific functionality?
Checking if /when we might see this capability
Seems like this feature has high demand. Checking as well if there is any progress on feature development. Implementing this feature would ease most of our processes of guide creation.
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