Tech Note: Example Webhook Responses- Visitor Created, Account Created, Track Event

Below you will find example response bodies for our webhook types:

  • Visitor Created
  • Account Created
  • Track Event Received 

 

These examples have had all identifying info replaced. Thanks Todd Stoffer for putting this together!

Visitor Created

{
  "app": {
    "id": -323232,
    "name": "test_application",
    "platform": "web"
  },
  "accountId": "Webhook Account",
  "subscription": {
    "id": 4802463602049024,
    "name": "test_application"
  },
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36",
  "event": "visitorCreated",
  "properties": {
    "browserName": "Chrome",
    "browserVersion": "91.0.4472",
    "sampleGroup": 17
  },
  "timestamp": 1626803875,
  "visitorId": "Webhook Visitor",
  "uniqueId": "1a2c20ed531bf920781d7f1449968b772840e36c"
}


Account Created

{
  "app": {
    "id": -323232,
    "name": "test_application",
    "platform": "web"
  },
  "accountId": "Webhook Account",
  "subscription": {
    "id": 4802463602049999,
    "name": "test_application"
  },
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36",
  "event": "accountCreated",
  "properties": {},
  "timestamp": 1626803875,
  "visitorId": "Webhook Visitor",
  "uniqueId": "38993a6dd7ff256c0112528ca44b291255603647"
}


Track Event Received

{
  "app": {
    "id": -323232,
    "name": "test_application",
    "platform": "web"
  },
  "accountId": "Webhook Account",
  "subscription": {
    "id": 4802463602049999,
    "name": "test_application"
  },
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.164 Safari/537.36",
  "event": "trackEventReceived",
  "properties": {
    "eventProperties": {
      "fromTier": "basic",
      "toTier": "pro"
    },
    "name": "Account Upgraded",
    "source": "web"
  },
  "timestamp": 1626804144,
  "visitorId": "Webhook Visitor",
  "uniqueId": "75c32838012a8311fba2b902857c2e848d98f457"
}
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Comments

7 comments
  • Is it possible to have agent metadata sent for the `accountCreated` and `visitorCreated` webhooks? I'm wondering if I wanted to auto-create users and accounts in another system could I get things like name, email, etc from these webhooks or would I have to call the account & visitor endpoints to get those details? 

    0
  • Taylor Clark, if there's a desire to have additional data included in the webhooks for account/visitor created, that would be a feature request. 

    You're correct that you'd have to use either the account/visitor API endpoints to get those details OR create a visitor/account report and use the report API endpoints. 

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  • I've posted this elsewhere, but perhaps someone here knows: we've set up a proof-of-concept tool for capturing "new user" Webhooks, but we never get any notifications. When we test the Webhook, the test comes through fine.

    Is there a way to troubleshoot webhooks? At this point, it's impossible to even tell where the issue might be. Just knowing a "new visitor" call was made would be tremendously helpful.

    Any insight?

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  • Nathan Ziarek this may sound silly but make sure you have the webhook enabled. I forgot to do this on several occasions in my development as it doesn't stand out that its something you need to do. Once you have that done if you aren't getting events and there is no outage that Pendo is reporting I'd recommend just pointing the webhook to a random bucket (eg https://requestbin.com/) and if you're still not getting events it is likely that you're not successfully making client side requests to pendo that would trigger the webhooks

     

    1
  • Taylor Clark Not silly at all. It's easy to miss!

    Right now I'm only trying to get new users to come through a web hook. I've had a number of internal staff sign into the site, and I've "faked" a number of visits from random userIDs. They all show in the reports, but the event for "new user" never seems to get triggered.

    I'm at a bit of a loss as to what to try next. I'd not heard of https://requestbin.com/ before so I set that up. Hopefully it tells me something I haven't thought of!

    Appreciate the response!

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  • At the risk of further hijacking this thread: have you gotten "New Visitor" webhooks to work? Our other web hooks are working (Guide Shown, Poll Result), but no matter how many new users I create, I never see even a blip on the web hook URL.

    Before I keep digging I wanted to make sure someone has it working!

    Thanks again!

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  • Nathan Ziarek, I can confirm that the new visitor webhook is working. I just tested this myself a few moments ago using the test site:  https://webhook.site/ .

    Another troubleshooting step I would recommend is using pendo.validateInstall() in the Developer Console to review what visitor ID is being sent to Pendo. Is it truly a new visitor ID? For more info on how to use pendo.validateInstall(), see here

    If you're still stuck, please make sure to open a ticket with our Support team for further investigation: https://support.pendo.io/hc/en-us/articles/360034163971-Creating-Reviewing-Your-Support-Cases-from-Resource-Center 

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