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Charles Helms

  • Total activity 52
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Activity overview

Latest activity by Charles Helms
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    Charles Helms commented,

    Hey Chloe,  The first step here would be to take a look at the current configuration with one of your Developers.  Some instructions to do so can be found here. In the case that you are passing the...

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    Charles Helms commented,

    Hey Thomas,  It sounds like you may be able to use a Click Event Property in order to track this information - take a look at the knowledge base article linked below. Feature Click Event Properties

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    Charles Helms commented,

    Hey Sara,  One thing you could consider is embedding a count-down clock within a guide via a custom code block.  I've given a snippet from this knowledge base article below.  Depending on how often...

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    Charles Helms commented,

    Hi Sanket,  We've recently release some new sharing functionality within Dashboards. When you go to share now, you will have the option to share a link with other users within your subscription and...

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    Charles Helms commented,

    Hi Rohit,  Measuring the stickiness of a particular page is not currently possible with the math used to set up this metric: A Visitor or Account with any event recorded by Pendo during a day, week...

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    Charles Helms commented,

    Hey Sarang,  Would you be able to provide some examples of this behavior to our Technical Support team at support@pendo.io.  I believe this is just a display issue, but they will be able to determi...

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    Charles Helms commented,

    Hi Craig,  I'm not aware of any specific research regarding ideal placement, mostly due to the wide variety of application structures and usage, but this could be an interesting way to conduct rese...

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    Charles Helms commented,

    Hey Kiara,  Wanted to jump in and say that if you are still not finding success establishing segments and receiving this error, reach out to support@pendo.io for more specific help!

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    Charles Helms commented,

    Hey Sand,  At this time, the visitor report is unable to display the name of the question as a part of the report - if possible please submit this to to our product team as feedback via the Pendo R...

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    Charles Helms commented,

    Hi Gina,  The first place I would check is in in the styling section of the visual designer for this badge. If you update the tooltip to be inline, it should resolve the issue. When using relative ...