Jocelyn Casanova
Articles
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Track Event data is missing in the UI
If you're experiencing a discrepancy or absence of Track Event data in Product > Track Events, there are several steps you can take to address this issue.Product area: Product > Track Events (web, ...
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Error: Feedback user not found
Product area: Resource Center > Feedback Module (web) Typically, the error "User Not Found" displays in the Resource Center when either: The Visitor is anonymous, which isn't supported by Feedbac...
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Pendo isn't displaying
This article provides troubleshooting guidance for when Pendo isn't displaying on your website and you see the "Pendo is not defined" error. Product area: Pendo UI (web, mobile) Issue Typically, P...
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Designer isn't displaying on iFrames
This article provides guidance for when an iFrame isn't displaying or loading correctly when you're loading the designer over it. Product area: Guides > Designer (web) The designer will typically d...
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Eligible visitor count changes when applied to a guide
This article explains why the number of eligible visitors shown in a segment can change when that segment is applied to a guide. This behavior is expected in multi-app subscriptions. Product area: ...
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Error: No Matching API Key
This article provides guidance for when you see a "No Matching API Key" error when trying to launch the designer over your application. Product area: Guides > Designer (web) Issue Typically, the e...
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Error: Pendo API timeout
This article provides guidance for when you receive a timeout error while retrieving data through Pendo API calls. Product area: API (web) Issue The Pendo API pulls usage analytics from Pendo for u...
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Troubleshoot sign-in issues
This article summarizes common errors and causes for being unable to sign in to Pendo, and provides guidance on how to resolve these issues.Common causes of sign-in issuesIf you're unable to sign i...
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"Unknown" is displaying in my path report
If you use path reports to track the sequence of actions before a target event, it's possible for a Page to display as Unknown in your report. This article explains the likely cause and provides a ...
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Zero (0) views for tagged Page with visitors data
This article provides troubleshooting guidance for when your page metrics show zero page views but have visitors registered. Product area: Product > Pages (web, mobile) Issue A page view is counte...