Ash Cochran
Activity overview
Latest activity by Ash Cochran-
Ash Cochran commented, Hey Bella O'Brien- just checking to see if this issue was still happening?
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Ash Cochran commented, Hey Bella O'Brien the page load is the event that triggers them into that Segment aka the page loads THEN they are in the segment hence seeing the guide on the refresh. The work around is for you t...
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Ash Cochran commented, Hi Maddy Johnson and Jan Myšák! Could you both open the console and screenshot the errors you see? You can email them to me as ash.cochran@pendo.io Thanks!
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Ash Cochran commented, Official commentHi Torie Mantzouranis- all guides a visitor is eligible for will load right away, but if they become eligible for new guides during a session (ex: a survey is targeted to users who clicked X featur...
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Ash Cochran commented, Official commentHi Clara Planas! A couple things to try here: 1) can you go to Settings then Data Mappings to check what metadata is being passed from your platform to Pendo? 2) Next, try running pendo.validateIns...
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Ash Cochran commented, Official commentHi Jan Myšák and Maddy Johnson! Could you check to make sure you only have the Pendo guide builder open on 1 tab? Sometimes having it open on multiple tabs will through an error here.