Click Event Properties vs. Track Events
What are some reasons you would use a Track Event vs. tagging a Feature with Click Event Properties? Meaning what are some examples practical applications of using one vs the other?
The article on Click Event Properties has an FAQ section with 'What’s the difference between click event and Track Event properties?' but it's really not useful at all.
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https://support.pendo.io/hc/en-us/articles/360032294151-Track-Events This article has always helped me remember the difference -- track events are more for "off-screen" events you want to capture that may happen independent of a specific click.
Liz Feller I've referenced that article, but I'm looking for some good real-world examples from others using Pendo
Sarah here are my thoughts on this.
Track Event - more behavior analysis than anything but related to things that can only be tracked on the back end.
Examples: 1. Number of times your chat support button has been clicked
2. Number of times a user completes onboarding
Click Event - for capturing fields in your application that have text or number entry
Examples: 1. Using a click event for a knowledge base search bar to determine what the typed in the field
2. For capturing enhanced data on buttons that may launch applications in your product.
Note: This method may result in PII so be careful using this one as the search bar might capture a password or other private information.
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