Track Events

Overview

Track Events are event type information programmatically sent to Pendo. These events can be server side for things like an API being called, an email being sent to a user, or other server events. In addition, you can pass client/browser side events such as browser error, download complete, or other events that aren’t automatically captured as click or page load events.

Configuration

Please refer to our Track Events Configuration article for more information on setting up this feature.

Navigation

Choose "Product" and then "Track Events" in the left-hand navigation:

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Here you will see all of the Track Events that have come into Pendo.

 

Note: It could take up to an hour for the data to show in Pendo like when you tag Pages and Features. Track Events will start showing up as Pendo receives them so you’re not required to ‘tag’ them in Pendo like Pages and Features.

 

Track Event Details

Clicking into a Track Event will show you the track event detail page. Details include: additional analytics, the ability to change the Group of the track event, and rename the track event if you wish.

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Custom segments using Track Events

You can build custom segments off of Track Events in Pendo (Ex. Users who have seen a specific traffic event more than 10 times).

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Note: You can build custom segments within Pendo’s UI using Track Event properties. Admins can enable "Click Event Properties" from subscription settings. Learn more ›

 

Deletion of Track Events

If you have a Track Event that you no longer want to see in Pendo (ie. Track Event was a part of testing), you can delete the specific Track Event in Pendo on the Track Event’s detailed page.

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If you accidentally delete an event and want it re-enabled, you will need to contact Technical Support.