Your user profile in Pendo includes your account details, team membership, permissions, and interface preferences.
Access your user profile
To access your profile, select the circle with your initial in the top-right corner of Pendo. This opens a menu with the following options:
- User profile. Open your full user profile page.
- Theme. Change the appearance of Pendo to match your system settings, or select from light or dark mode.
- Sign out. Log out of your account.
View profile details
When you open your user profile, the Profile tab opens by default. This tab includes the User information, Teams, and Permission levels sections.
User information
The User information section includes your name, email address, and password. You can update your name and password from this page, but changes to your email address require assistance. To request an email update, contact our support team.
Select Edit next to Full name or Password to make changes.
Teams
The Teams section lists the teams that you're a member of. Each row in the table includes the team’s name, description, number of members, and last updated date.
If you're not a member of any team, you'll see a message letting you know that you're not on a team. Non-admins are prompted to contact a subscription admin, and admins are given the option to View all teams so that they can browse existing teams or create a new one.
For more information about team management, see Organize users with teams.
Permission levels
Your role-based permissions are listed in the Permission levels section. These control what features you can access in Pendo. For details, see Roles and permissions.
Manage preferences
The Preferences tab includes settings for interface display, collaboration, and notifications.
User settings
The following User settings are available:
- Theme. Change the appearance of Pendo to match your system settings, or select from light or dark mode.
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Language. Select a language for the Pendo interface. This overrides your subscription's default language and applies to most major product areas. For more information, see Set your language preference in Pendo. Currently supported languages include:
- English (default).
- Japanese (日本語).
- German (Deutsch).
- Portuguese (Português).
- Spanish (Español).
Pages and Features
The following Pages and Features settings are available:
- Suggested Pages Table. Use the toggle to turn this option off if you don't want to see the list of Suggested Pages above your Pages list in Product > Pages. Turning this option off also turns off Notifications about suggested Pages.
- Show notification badge. Use the dropdown menu to select whether you want to show the red dot counter next to the Pages Overview tab, which indicates the number of pending suggested Pages.
Collaboration
You can opt in or out of Collaboration email notifications whenever another Pendo user interacts with you by mentioning you, replying to a thread that you're in, or adding an emoji reaction to one of your comments.
Use the toggle next to Collaboration emails to turn email notifications on or off.
Listen
The following Listen settings are available:
- Preferences. Choose to Set preferences to specify your role and product focus so that Pendo can recommend activities tailored to the work you do. These preferences help personalize your experience in Listen.
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Notifications. Choose whether to receive email notifications for the following activities that occur in Listen:
- Status update modal. Choose whether to show a reminder modal when you change the status of an idea to Now available in Validate. This setting affects your current browser session only. When turned off, you won’t be prompted to confirm sending an update email for the rest of your session. The modal reappears the next time you start a new session.
- Idea created. Get an email notification anytime someone creates an idea in Validate. This setting is turned off by default.
- Idea status updated. Get an email notification when someone updates the status of an idea in Validate. You can choose to be updated about a status change for any idea or only for ideas that you're subscribed to. By default, you're updated about any idea that you're subscribed to unless you change this setting.
- Workaround added to an idea. Get an email notification when someone adds a workaround to an idea in Validate. You can choose to be updated about a workaround being added to any idea or only when you're subscribed to the idea. By default, you're updated about any workaround for an idea that you're subscribed to unless you change this setting.
- Feedback item linked to an idea. Get an email notification when someone links a feedback item to an idea. You can choose to be updated when any feedback item is linked to an idea or only when you're subscribed to the feedback item. By default, you're updated about any feedback item linked to an idea that you're subscribed to unless you change this setting.
- Assigned to an idea. Get an email notification when someone updates the assignee for an idea to you. When an idea is assigned to you, you're automatically subscribed to it, which means you're updated about every update to the idea.
- Feedback item created. Get an email notification anytime someone adds a new feedback item to Listen. This setting is turned off by default.
- Feedback item status updated. Get an email notification when someone updates the status of a feedback item in Listen. You can choose to be updated about a status change for any feedback item or only for feedback items that you're subscribed to. By default, you're updated about any feedback item that you're subscribed to unless you change this setting.
- Assigned to a feedback item. Get an email notification when someone updates the assignee for a feedback item to you. When a feedback item is assigned to you, you're automatically subscribed to it, which means you're updated about every update to the feedback.