After creating an idea in Listen > Validate ideas, you can then gather evidence for those ideas by collecting votes from your visitors. Votes can:
- Come from your existing collection of feedback.
- Proactively added to ideas by Pendo users.
Add votes to ideas
In Listen, votes are added to ideas:
- Through idea tests that you present to your visitors. For more information and instructions, see the Test ideas article.
- Through an ideas portal. For more information and instructions, see Engage users through an ideas portal and Customize your ideas portal.
- By linking a feedback item to an idea. The idea should meet a common need that's communicated in multiple feedback items linked to that idea. For instructions, see Link feedback items to ideas.
- When you add a vote on behalf of a visitor, described in this article.
Add votes to an idea on behalf of a visitor
To add votes to an idea on behalf of your visitors, go to Listen > Validate ideas and open the appropriate idea by selecting its title in the Ideas table. If the idea doesn’t yet exist, follow the instructions in Create and manage ideas.
For information on how to view the details of an individual idea, see Create and manage ideas. After you’ve opened an idea, select Add a vote at the bottom of the idea, or the thumbs up icon at the top of the idea details panel.
In the Add a vote window that appears:
- Select an account and a visitor from the first two dropdown menus.
- Select an Importance level: Must have, Nice to have, or Not interested. You can only choose one option. These options aren't editable. For more information, see Importance ratings in this article.
- Optionally, add a comment.
Then select Add a Vote at the bottom.
Check that the vote has been added by opening the Votes tab of the idea.
View votes on an idea
Select the Votes tab to view the votes added to an idea and their respective importance ratings. You can view votes on an idea in a card view or a table view using the icons next to Apply Page Filters.
Toggle on Apply Page Filters if you want to filter the votes in the idea by the filters already applied to the ideas list in Listen > Validate ideas.
Importance ratings
Votes are accompanied by an importance rating: Must Have, Nice to Have, or Not Interested. This is a mutually exclusive choice. You can't rank ideas by importance.
For votes directly added to an idea, the user is prompted to choose one of the importance ratings at the time that they submit their vote.
For feedback that's linked to an idea, the default importance rating is Nice to Have. Pendo users can change this from within the feedback item in Pendo Listen.