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Welcome to the
Knowledge Base
Find help implementing and using Pendo products
Pendo Help Center
Listen
Listen
Inform your product development.
Get started with Listen
Overview of Pendo Listen
Set up Listen Explore
Product Areas and labels in Listen
Listen settings
Add feedback
Add feedback to Listen
Use AI-assisted integrations to collect product feedback
Submit customer feedback
Automatically assign feedback to Product Areas using AI
Upload a CSV file of feedback to Listen
Send guide poll responses to Listen
See all 7 articles
Discover and ideate
Explore feedback with AI in Listen
Manage feedback in Listen
View feedback insights
Create and manage ideas
Collaborate in Listen
Compare and prioritize ideas
See all 8 articles
Gather evidence
Gather evidence for ideas
Validate ideas with idea tests
Engage users through an ideas portal
Customize your ideas portal
Customize your feedback form
Take action
Assign ideas and feedback items to team members
Act on ideas
Add, promote, and remove ideas in your roadmaps
Link feedback items to ideas
Add workarounds to ideas
Create segments from idea voters
See all 7 articles
Create roadmaps
Roadmaps in Listen
Create and edit roadmaps
Manage items in your roadmap
Update users
Send update emails
Share roadmaps
Best practices and processes
Best practices for rollout of call transcription integrations
Best practices for writing AI prompts in Explore
Organize Listen data with labels
Manage feedback with automation rules