This article describes how to submit feedback to Pendo about our products. To learn about how we capture your feedback and what we do with it, see our product feedback policy.
Note: Product feedback is focused on the future state of Pendo. If, instead of sharing product feedback, you want to report a bug or have a query about how to use Pendo, see Get help with Pendo from Technical Support, or ask other Pendo users in the Pendo Community.
Through our Resource Center
You can provide feedback at any time from the Resource Center in Pendo. As a signed-in Pendo user, open our Resource Center in the bottom-right of the screen and choose the Feedback module.
This takes you to our ideas portal where you can:
- Browse, vote on, and comment on ideas that we're considering or working on.
- Submit other feedback by selecting the Give feedback button in the top-right corner of the portal. This opens a form where you're asked what problem your trying to solve and to assign an importance level to assign to it.
Through the purple badges
Purple feedback badges exist across the Pendo platform to help us collect contextual feedback related to specific pages or features in Pendo. They display as a Give feedback button or a standalone purple guide (speech bubble) icon.
When you come across one of these purple badges in Pendo, you can:
- Select the badge.
- Provide your feedback.
- Select Submit when you're done.
Through our NPS survey
As well as real-time feedback, we use an NPS survey to track sentiment, which collects both quantitative and qualitative data together. Every six months, you're invited in-app or through email to share how likely you are to recommend Pendo on a scale of 0 to 10 and given the opportunity to leave additional comments.
For information about how to create your own NPS survey in Pendo, see Set up an NPS survey.