There are multiple ways that Pendo subscriptions can be tailored to meet your specific needs. Multi-app subscriptions allow you to run analytics across your product lines or applications. In cases where different products may be managed separately or have separate user bases, you may opt to keep the data separate by having multiple single-app subscriptions. We also offer regional subscriptions for US or EU/International customers, with their own regional data centers, to support a variety of compliance requirements you may have.
This flexibility allows you to tailor your Pendo setup to your business requirements. As your needs change, there are options available if you need to change your subscription setup.
Common Subscription Change Requests
These are the most common subscription and application settings changes. Your Customer Success Manager is able to assist you if you are interested in making changes to your subscription.
Single-app to Multi-app
If you currently use one Pendo application key across multiple products or applications, analytics and guides are all tied to that one application key. Moving to a multi-app subscription allows you to have multiple application keys, which provide more granular control of your guides and a focused, application-level view of your analytics.
User roles can also be provisioned by application. This allows admins to grant access to Guides, tagging, and other features when a user is in the context of specific apps.
If you're interested in changing your subscription from a single-app subscription to a multi-app subscription, please contact your Customer Success representative or firstname.lastname@example.org for assistance.
Multi-subscription to Multi-app
If you currently have multiple separate subscriptions for each of your applications and those applications share the same user base it may be beneficial to set up one multi-app subscription. This enables you to get a holistic view of how users are using each of your applications and their usage across all applications.
Content, like Guide layouts, can be used between applications to support collaboration in Pendo across your organization. Subscription settings and integrations are also shared across the subscription which may have additional cost and security management benefits.
All users can be managed from a single subscription, with application-level roles to control access to Pendo features for each of your apps. This can be particularly helpful if you're using SAML SSO for user authentication.
If you're interested in combining multiple subscriptions into one multi-app subscription, please contact your Customer Success representative or email@example.com for assistance.
Single Subscription to Multiple Subscription
It may be beneficial to split your single Pendo subscription out into multiple, separate subscriptions. This can be appropriate when you add Pendo to a new product that does not share a user base with your existing product or the product is managed by a separate department with unique user access and security requirements. Separating the subscription into separate subscriptions allows you to manage analytics and guides for those products independently.
All settings, content, and additional services are managed individually for each subscription. Users are not shared between subscriptions and there is no way a user in one subscription could access data in the other subscription unless they were given access to both.
If you're interested in creating an additional subscription, please contact your Customer Success representative or firstname.lastname@example.org for assistance.
Data Region Migration
We are not able to migrate subscriptions to a different region. Pendo subscriptions can be assigned to US or EU/International regions. This is set at the subscription level, with each application inside of the subscription belonging to the same region. The region is selected when the subscription is first created. US and EU/International regions have distinct data centers with separate domains for login and API access.
If you need a new subscription created in a different region from your current subscription, please contact your Customer Success representative or email@example.com for assistance.
Page Tag, Feature Tag, and Guide Migrations
Page tags, Feature tags, and Guides are created within an individual application. If you need to have any of these copied from one application to another (in a multi-app subscription) or between two subscriptions our Professional Services team can assist through a paid services engagement.
Please contact your Customer Success representative or firstname.lastname@example.org to start a Professional Services engagement.
Subscription Change Limitations
We do not have a way to migrate data between applications, subscriptions, or regions. The historic data will remain available and tied to the original application or subscription key that was used when the data was collected. New data will begin flowing into the new subscription or application when the snippet with the new application key is installed in your product.