Listen Explore is a set of AI-powered features in Listen that helps you:
- Automatically analyze large volumes of feedback by identifying and grouping similar themes.
- Use natural language queries to run feedback reports.
- Categorize feedback automatically by type.
This article provides instructions for setting up Listen Explore for your subscription. For an overview, including functionality, use cases, and how it works, see Explore feedback with AI in Listen.
Prerequisites
To enable Listen Explore, you must have:
- Admin permissions in Pendo.
- Access to AI features (available by region). See Artificial intelligence (AI) at Pendo for more information on AI features by region.
Steps to enable
- Navigate to Listen > Explore feedback.
- Select Get started with AI setup.
- Complete the following fields:
- Business name. The name of your business as your customers would recognize it.
- Business and product description. This is passed to the LLM that processes your feedback data to run accurate reports. If you manage multiple apps under one subscription, we recommend you include descriptions for all apps.
- Competitors. List any direct competitors, separated by pressing Enter after each one. This context helps tailor your comparative analysis.
- Select Next.
- On the confirmation screen, select Agree & continue to enable the AI features.
After the AI features have been enabled, the information you provide is processed with your feedback data. This may take a few hours. You’ll receive an email notification when Explore is ready, so you can leave this page while setup completes.
Frequently Asked Questions
Is my data used to train the AI model?
No. Pendo doesn't use your data to train AI models. For details, see Artificial intelligence (AI) at Pendo.
Why do I need to provide business, product, and competitor information?
This information is used as input to the AI engine to enhance the relevance and accuracy of generated reports. It isn't stored or used to train the model.