This article provides guidance for when you receive a timeout error while retrieving data through Pendo API calls.
Product area: API (web)
The Pendo API pulls usage analytics from Pendo for use in other systems. A timeout error typically occurs when the API call exceeds the size and time limits. Response sizes are limited to 4GB and have a 5 minute time limit.
To reduce timeout errors, limit the query to a smaller size. If you're using a third-party tool like Postman, reduce the timeframe to a smaller range.