This article provides guidance for when you receive a timeout error while retrieving data through Pendo API calls.
Environment: API
Issue
The Pendo API pulls usage analytics from Pendo for use in other systems. A timeout error typically occurs when the API call exceeds the size and time limits. Response sizes are limited to 4GB and have a 5minute time limit.
Solution
To reduce timeout errors, limit the query to a smaller size. If you're using a third-party tool like Postman, reduce the timeframe to a smaller range.
For more information about APIs, see For Developers & Integrations Partners (API), Introduction to the API tutorial, and Introduction to the API endpoint tutorial.