Error: 400 Bad Request "missing jzb"

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This article provides guidance for when you encounter the error ‘missing jzb’ when requesting data through the Pendo V1 API aggregation endpoint.

Product area: API (web)

Issue

Pendo has three instances based on region: US, EU, and US1. Using the aggregation endpoints requires that you use the correct instance based on your region because the queries are different. Using the incorrect aggregation endpoint for your Pendo subscription results in the error "missing jzb".

Solution

If your Pendo subscription is in the US instance (app.pendo.io is where you log in), use the following as the aggregation endpoint: https://app.pendo.io/api/v1/aggregation

If your Pendo subscription is in the EU instance (app.eu.pendo.io is where you log in), use the following as the aggregation endpoint: https://app.eu.pendo.io/api/v1/aggregation

If your Pendo subscription is in the US1 instance (app.us1.pendo.io is where you log in), use the following as the aggregation endpoint: https://us1.app.pendo.io/api/v1/aggregation

If your Pendo subscription is in the JP instance (app.jpn.pendo.io is where you log in), use the following as the aggregation endpoint: https://app.jpn.pendo.io/api/v1/aggregation

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