What product data do you utilize for customer calls?

Permanently deleted user

April 30, 2021 21:28

Do your CSMs use product data on customer calls?

It’d be great to get some ideas on how other companies utilize this information to help their customers understand the usage on the platform.

1 comment

Permanently deleted user
April 30, 2021 21:51
A good place to start is to see where people are or aren’t spending time in your product:
- Most used features: Most clicked features
- Most viewed pages: Product > Pages
In addition, you can discuss user adoption trends:
- Visitor growth: Increase/decrease in number of DAU/MAU compared month over month
Tips:
- You can set these up as dashboards widgets and apply an account segment that limits the data to one customer.
- You can use data explorer for visualization for usage trends.
Setting up core events allows you to see which of your most important features are being used/neglected.
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