Brave browser - Blocks user activity in Pendo and the launching of Guides?
Hello -
One of my users is not seeing any guides display and also I'm recording no activity for this user. They are using the "Brave" browser and I'm wondering if it is blocking our Pendo pixel/tracker.
1. Does anyone have a confirmation that Brave and other browsers that are now implementing enhanced privacy will interfere with Pendo.
2. Anyone know if there is a workaround or other mechanism to still get useful info and trigger guides? If not, is anyone detecting when a user has this configuration and prompt them to pause their blocking?
Just looking for some best practices or thoughtful approaches on this and wasn't seeing an obvious kbase on this.
Many thanks!
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Hi Jeffrey,
I can answer the first question and clarify that Brave will interfere with Pendo's tracking so at this time, it is not actively supported by Pendo. Here's a list of our supported browsers - https://support.pendo.io/hc/en-us/articles/360032177891-What-browsers-are-supported-
I encourage the rest of the Community to chime in if they have similar questions or workarounds that they encounter with the Brave browser.
Hi Howard Lio wouldn't this workflow resolve jeffrey's issue? https://support.pendo.io/hc/en-us/articles/360043539891-CNAME-for-Pendo-Insights-and-Guidance
Thanks brandon! This looks really promising. I'm asking my engineering team to validate it and I'll post back here if it works for us (at least until the next battle in the browser/tracker wars). Thanks again
Worked for us! Good luck jeffrey.
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