Guide activation - multiple elements
August 14, 2023 Update: This appears to be working correctly now. If it is not working correctly for you, please submit a Support ticket and they can work with you on additional troubleshooting: https://support.pendo.io/hc/en-us/articles/360034163971-Get-help-with-Pendo-from-technical-support
When using target element activation, you can set up a guide to activate for either of these scenarios:
- A: The specific element (ie. a star icon) appears on the page more than once . A click on any of those elements (star icons) will activate the guide
- B: You have multiple elements (ie. a star icon, a question mark icon, etc.). A click on either of those elements (star icon or question mark icon) will activate the guide.
When setting this up in the Pendo Designer, you will get a warning that says "more than 1 element found". That’s okay, and you can ignore that warning.
- For situation A (multiple instances of the same element), you would just need the one CSS selector.
For situation B (several different elements), you would need a CSS selectors for each element and separate them with a comma in the Custom CSS field.
There are a few things to keep in mind:
Pendo caps activation elements at 50. Most clients don't ever get close to this limit.
We recommend using a lightbox as the layout for the guide step instead of a tooltip.
If you use a tooltip, it will only point at the first matched target element. This can be confusing to the user. If they clicked on the 3rd instance of the element, the guide activates, and points at the first instance of the element instead.