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Jocelyn Casanova

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Recent activity by Jocelyn Casanova
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  • "Company Owner" is coming through as an ID in my account

    1. Solutions
    2. Platform

    This article provides guidance for when your HubSpot integration returns Company Owner in your metadata instead of a named string value. Product area: Integrations > HubSpot integration (web) Issue...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • No click events for tagged dropdown menu item

    1. Solutions
    2. Analytics

    This article provides guidance for when you've tagged a dropdown menu item element but aren't seeing any click events. Product area: Analytics > Product > Features > Visual Design Studio (web) Issu...

    • Edited
    • 1 follower
    • 0 comments
    • 4 votes

  • Guide isn't displaying

    1. Solutions
    2. Guides

    Typically, most guide display issues are caused by guide settings, segment behavior, or ad blockers. You can always test your guide using the guide preview, the debugger tool, by creating a test se...

    • Edited
    • 1 follower
    • 0 comments
    • -7 votes

  • Bulk-delete accounts and visitors through the API

    1. Security and privacy
    2. Data management

    You can use the API endpoint to delete accounts and visitors without contacting Pendo Support. You can also choose to contact Pendo Support to process the request on your behalf.We process requests...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Pendo integration key

    1. Integrations
    2. Integration technology

    You generate an integration key in Pendo when you want to connect an integration with Pendo or use our public API endpoints. Not all integrations require an integration key.  This key is different ...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Video isn't displaying in a guide

    1. Solutions
    2. Guides

    This article provides guidance for when a video in your guide isn't displaying or you see the following errors: This content is blocked.  The linked video has an unsupported format.   Product area:...

    • Edited
    • 1 follower
    • 0 comments
    • -13 votes

  • Guide views are higher than eligible visitors for a guide

    1. Solutions
    2. Guides

    This article provides guidance for determining why the visitor number for guide views is higher than the eligible visitors in metrics for a guide.  Product area: Guide > Guide Metrics (web, mobile...

    • Edited
    • 1 follower
    • 0 comments
    • 3 votes

  • Error: XLIFF translation file failing

    1. Solutions
    2. Guides

    This article provides guidance for error messages that appear when you're uploading a localized file for a guide. Product area: Guides > Localization (web, mobile)     Issue You might get an error...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes

  • Outline displaying on guide

    1. Solutions
    2. Guides

    Product area: Guides > Visual Design Studio (web) The blue outline on a guide is an accessibility feature that the browser uses to tell screen readers that the guide should be read first. It indica...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Guide repeatedly displaying for users

    1. Solutions
    2. Guides

    This article provides guidance for when an ad blocker causes guides to redisplay for users and won't permanently dismiss or when it causes multi-step guides to not continue as expected.Product area...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes