Pendo Free Overview

Create a Pendo Free subscription at https://www.pendo.io/pendo-free/

Pendo Free is a free version of the Pendo platform including some of our most popular features. Start collecting insights into user behavior, deliver in-app messaging, and share reports and dashboards at no cost. Pendo Free is available for web and mobile applications.

After installing the Pendo snippet, Pendo delivers your guides and collects events for all of your user behavior starting at the time of install. This allows you to tag features and pages at any time in the future and get usage data back to the time of install, even if you upgrade to a paid Pendo subscription later.

 

Free Features

Free subscriptions can access

  • Dashboards
  • Tagging and usage data for pages, features, and track events
  • Tracking and reports for visitors and accounts, including anonymous visitors
  • Segments
  • Retention, Paths, and Funnels reports
  • Guides

 

Additional settings are available

  • Unlimited additional users
  • Custom metadata
  • Event properties
  • Exclude and Include lists
  • Staging for guides

 

Free Limitations

Several features are not available in a Free subscription and can be unlocked by upgrading to a paid subscription.

Paid features not available in Free

  • Product Areas
  • Data Explorer
  • Product Engagement Score (PES)
  • Resource Center
  • Net Promoter Score (NPS) surveys
  • Feedback
  • Integrations

 

Pendo Free has a soft limit of 500 monthly active users (MAUs). MAUs are calculated by adding up all unique visitor IDs in a 30-day period. When your subscription approaches this limit you will see a banner indicating you are about to hit the MAU limit. When you exceed the 500 MAU limit, a Pendo sales representative will contact you to talk about upgrading to a paid subscription and unlocking more value.

 

Free Trial

There is a 14-day fully-featured free trial available after you have installed the snippet. The free trial unlocks all paid features except for integrations and Feedback.

All available features in Free Trial

  • Dashboards
  • Tagging and usage data for pages, features, and track events
  • Tracking and reports for visitors and accounts, including anonymous visitors
  • Segments
  • Retention, Paths, and Funnels reports
  • Guides
  • Product Areas
  • Data Explorer
  • Product Engagement Score (PES)
  • Resource Center
  • Net Promoter Score (NPS) surveys

 

At the end of the 14-day trial

All paid features are deactivated at the end of the 14-day trial automatically. Product areas, PES, and data explorer reports are no longer accessible. Active resource centers and NPS surveys are deactivated.

 

Update to a paid subscription

You can request to upgrade your Free subscription to a paid subscription at any time. Select "Upgrade" from the navigation menu and fill out the upgrade request form. A Pendo sales representative will contact you to set up your Pendo contract and upgrade your subscription. You'll keep all of the event data collected since install and all of the configuration in your subscription, including anything you added during your Free trial.