Exclude Guides from running during automated testing
For excluding automation from guides, Pendo suggests either of the following:
- Excluding Guides for Visitors and Accounts -- If it's possible to have all of your automation "users" be identified with the same account, we can enable this feature and mark that account as ‘Excluded from guides'. That will prevent any visitor within that account from receiving guides at any point.
Note that, for this to work, those visitors must always be identified with a guides excluded account.
- Active Segmentation -- If it's not possible to easily collect automation visitors within an account, we suggest appending a consistent identifier of some kind in the snippet. This can range from a simple prefix on the visitor ID (i.g. QA-AUTO_VISITORID) to a new metadata field (i.g. isAutomationUser: true,). Once those visitors are identified, you can include a segmentation row to exclude these users from your guides:
Visitor ID | does not contain | QA-AUTO-