Rebecca
Activity overview
Latest activity by Rebecca-
Rebecca created an article, Manage requests in the Browse page
Use the Browse page in Pendo Feedback to review your requests, organize your requests, and assign your co-workers to groups of requests with minimal input. The default table view in the Browse pag...
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Rebecca commented, We recommend running training sessions with your customer-facing & revenue teams to ensure they are capturing all customer & prospect feedback. It's especially important for your sales teams to rec...
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Rebecca created an article, Feedback's Content Security Policy
Content Security Policy (CSP) is an added layer of security that helps to detect and mitigate certain types of attacks, including Cross Site Scripting (XSS) and data injection attacks. If you're ru...
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Rebecca created an article, Triage requests
You can notify team members of relevant requests by mentioning them in comments or by assigning requests to them or to their Product Area. Permissions Permissions are granted to user Roles and set...
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Rebecca commented, As a Pendo user, we recommend using Guides to communicate important updates that your active users (or any segment) will want to know about. Make sure you set a threshold and a cadence to delineate...
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Rebecca commented, Think of the most conservative Feedback workflow you want to implement, in particular the triage piece, and document that in your Product Feedback policy. It's tempting to be more heavy handed with...
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Rebecca commented, Keep it quick & simple. Most requests should take no time at all, at least until they have a proven value. At a minimum, triage should consist of moving everything to "Awaiting Feedback", which you...
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Rebecca created an article, Grant Feedback access to customers
Grant visitor access to Pendo Feedback so that your end-users can self-serve and free up your teams' time. This article describes how to set up each of the options for adding Feedback to your app i...
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Rebecca created an article, Publish guides from requests
Users of Pendo Guides and Pendo Feedback can leverage a multi-channel approach to communicating releases to their customers, both in and out of the app. You can, for example, simultaneously email u...
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Rebecca created an article, Salesforce integration with Pendo Feedback
This article is an overview of the functionality you can get from the Salesforce integration with Pendo Feedback, and how it works. For information about how to set up the integration, Set up the S...