Rebecca
Activity overview
Latest activity by Rebecca-
Rebecca created an article, Use AI-assisted integrations to collect product feedback
You can use AI-assisted integrations with Listen Explore to connect external tools and import feedback from new sources. This allows you to analyze unfiltered customer feedback without relying on i...
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Rebecca created an article, Marketing and transactional email templates
In Orchestrate, you can send two types of emails: marketing and transactional. Each type follows different rules and regulations depending on where you and your users are located. Understanding the...
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Rebecca created an article, Manage requests in the Browse page
Important: Classic Feedback will be retired on August 1, 2026. If you haven’t already, contact your Pendo representative to update your contract to Pendo Listen. After your contract is updated, you...
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Rebecca commented, We recommend running training sessions with your customer-facing & revenue teams to ensure they are capturing all customer & prospect feedback. It's especially important for your sales teams to rec...
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Rebecca created an article, Feedback's Content Security Policy
Important: Classic Feedback will be retired on August 1, 2026. If you haven’t already, contact your Pendo representative to update your contract to Pendo Listen. After your contract is updated, you...
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Rebecca created an article, Triage requests
Important: Classic Feedback will be retired on August 1, 2026. If you haven’t already, contact your Pendo representative to update your contract to Pendo Listen. After your contract is updated, you...
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Rebecca commented, As a Pendo user, we recommend using Guides to communicate important updates that your active users (or any segment) will want to know about. Make sure you set a threshold and a cadence to delineate...
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Rebecca commented, Think of the most conservative Feedback workflow you want to implement, in particular the triage piece, and document that in your Product Feedback policy. It's tempting to be more heavy handed with...
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Rebecca commented, Keep it quick & simple. Most requests should take no time at all, at least until they have a proven value. At a minimum, triage should consist of moving everything to "Awaiting Feedback", which you...
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Rebecca created an article, Grant Feedback access to customers
Important: Classic Feedback will be retired on August 1, 2026. If you haven’t already, contact your Pendo representative to update your contract to Pendo Listen. After your contract is updated, you...